RETURNING MERCHANDISE

Shipping and delivery

All shipping services used by EyestyleOptique provide a tracking number and insurance for the cost of your package. In the event multiple orders from the same account with the same shipping destination orders will be combined and shipping fees will be adjusted, unless otherwise requested.

Please note that during sale, shipping may experience possible delays. During free shipping promotions, the delivery cost will be removed on the final payment page.

Exchange and return

If you are not 100% satisfied with the glasses you have purchased, please request a return and send the glasses back to us. All returns must be made within 7 days from the original delivery date.

If you would like to exchange the glasses you have received please fill out the return request and place a new order on our website.

Additionally, all sale or clearance items should be considered as final sale and cannot be returned.

Please note, we do not accept contact lens returns; however, will replace any manufacture damaged items.

Orders for 3 products or more

Please note that 10% restocking fee will be deducted from your refund in case you placed an order for 3 or more products and decided to return it all.

Wrong address, non received items and returns

If the item is not received and is returned to our warehouse as undeliverable N1000 fee will be deducted from the refund amount.

Missing item or damaged product fee

Additional fees will be charged for any product missing the plastic tag, original box, packaging material, contents, accessories, and/or manuals(i. e. any product not in «sellable» condition).

How to return an item

Before returning a product, please submit a return request online by logging to your account at our website.

After your return request has been approved please send the package back to us and we will process a refund within 48 hours after the package has been delivered to our warehouse.

If you choose to ship your return via a different carrier, please insure the package and ship to address that provided on return authorization instruction.

Please note returns without an approved request will be rejected. All products must be returned with plastic tags attached, unused warranty cards, instruction booklets, cleaning cloths, and cases when applicable.

For all other inquiries, please email info@eyestyleng.com